Update here guys, here is the final response from Asus, this isn't looking good. This is a bit of an emotional rant post, but it's a excellent learning experience. I intent to learn everything I can from this experience and use this experience to improve.
"Sorry but that is the only way for you to create it again. You cannot rebuild it without losing data. Can you somehow back up the data that you have on this Raid 5?"
Here is my response:
"That does not make any sense. The entire purpose of a raid5 is that in a scenario where a hard drive fails, you can take a hard drive out and put a new one in in real time too. It is called a "hot swap". This is the reason I purchased this motherboard and built my server this way specifically. Now your telling me computer science doesn't do what is supposed to."
Here is my MOBO
https://www.asus.com/ca-en/Motherboards/X99DELUXE/
My response wasn't the best. I recognize that. Six weeks my server has been down. I am a bit devastated right now to be completely honest. What is the point of having setting up a raid five if a hard drive fails, the machine doesn't run and I cant rebuild without losing the data? Increased performance? pfff pie 3.14, immaterial. What am I missing here? Did I invest time and money into something I had designed architecturally incorrect from the beginning? doubt it...this feels like another scenario of "passing the buck" and a tech closing a ticket and moving onto the next ticket.
I have a customer list valued at $18,000 on my CRM. My operation will be bust if I lose all my client records. If this turns out to be the case I feel like the next logical move would be to "sue" the company that unplugged my server. I mean what else can I do? I feel like if I don't "sue" this party I will not be standing up for myself for what is the right thing to do. At the same time I don't want to do this as this vendor is definitely not my enemy.
I have had a lot of money stolen from me over the years and just move on normally but in this instance I don't feel I can just walk away and take this on the chin so to speak. Not standing up for myself just isn't me. Not when the issue is this personal and material to me.
I feel like moving forward in my computer science career I want to do everything from the cmd. I am so blown away at the commercialization of "computer, tech" services and their associated costs. When the root of the issue comes really from lack of knowing how to use computers and the knowledge of open source communities.
I am so impressed with the Linux community. For me the Linux community has been a beacon of light or hope along my entrepreneurial journey. My only regret is I wish I used Linux machines 20 years ago and stayed clear of all consumer based operating systems and software. I believe open source is the future.
What would you do if you were in my shoes?
